## Industry Analysis and Pain Points ### Challenges in Last-Mile Delivery The last-mile delivery sector faces significant challenges that impact cost, efficiency, and customer satisfaction. Key issues include: - **High Complaint Rates**: Manual processes often lead to errors in proof of delivery (POD), resulting in increased customer complaints and the need for compensation. - **Inefficient Route Planning**: Traditional methods of route planning do not always account for real-time factors, leading to delays and increased operational costs. - **Address Parsing Issues**: Inconsistent or incorrect address formats complicate the delivery process, causing delays and delivery failures. ### Impact on Stakeholders These challenges affect various stakeholders: - **Customers**: Experience dissatisfaction due to failed or incorrect deliveries. - **Delivery Personnel**: Face difficulties due to unclear instructions or inefficient routes. - **Company**: Bears the financial burden of compensations and operational inefficiencies.